Question 1

What is Onarvo?

Accepted Answer

Onarvo is an all-in-one B2B SaaS platform that combines HR management, care management, CRM, and unified communications into a single integrated solution. Built for UK businesses, it helps organisations streamline operations across multiple departments.

Question 2

Can I use just one module?

Accepted Answer

Yes! You can start with any single module and add more as your needs grow. All modules are designed to work independently or together seamlessly.

Question 3

Is Onarvo GDPR compliant?

Accepted Answer

Absolutely. Onarvo is built with privacy-by-design principles. We are fully GDPR and UK Data Protection Act compliant. All data is stored securely in UK-based data centres.

Question 4

How much does Onarvo cost?

Accepted Answer

Tell us about your organisation and the modules you are interested in, and we will arrange a demo and send you a quote based on your users, modules, implementation and support needs.

Question 5

What support do you offer?

Accepted Answer

All plans include email support. Professional plans include priority support with faster response times. Enterprise customers get a dedicated account manager and phone support.

Question 6

Can I migrate data from my existing tools?

Accepted Answer

Yes, we offer data migration assistance for all plans. Our team can help you import employee records, contacts, care plans, and other data from your existing systems.

Question 7

How does Onarvo Care help care providers?

Accepted Answer

Onarvo Care is purpose-built for domiciliary and residential care providers. It manages service users, care plans, visit scheduling, carer allocation, compliance tracking, incident reporting, and billing. It helps you stay CQC-ready with built-in audit trails and documentation management.

Question 8

What HR features does Onarvo include?

Accepted Answer

Onarvo HR includes employee management, leave and absence tracking, time and attendance, 360 feedback, goals and OKRs, one-to-one meetings, announcements, company document management, and HR analytics. It supports both admin and employee self-service views.

Question 9

Can I integrate Onarvo with Xero?

Accepted Answer

Yes, Onarvo CRM integrates directly with Xero. You can sync contacts, create and send quotes, generate invoices, and track payments — all from within your CRM pipeline without switching between tools.

Question 10

How does the CRM deal pipeline work?

Accepted Answer

Onarvo CRM lets you create custom pipelines with configurable stages. You can manage deals in a Kanban board or table view, track deal values, assign contacts, add line items, and generate quotes and invoices. Lead conversion automatically creates accounts and contacts from your leads.

Question 11

Is Onarvo suitable for small businesses?

Accepted Answer

Yes. Organisations can start with a single module and add more as they grow. Every quote is based on the modules, users and support you actually need, so smaller teams only pay for what they use.

Question 12

How secure is my data on Onarvo?

Accepted Answer

Very secure. Onarvo uses encrypted data storage, secure authentication with OTP verification, role-based access controls, and comprehensive audit logging. All data is hosted in the UK, and service levels are set out in your contract.

Question 13

What is the shared mailbox feature?

Accepted Answer

Onarvo Mailbox provides a shared inbox where your team can manage customer emails collaboratively. Emails are converted into tickets with status tracking, priority levels, and team assignments. You can connect Gmail and Outlook accounts, use templates, and track response times.

Question 14

How does billing work in Onarvo Care?

Accepted Answer

Onarvo Care includes built-in billing that automatically calculates charges based on completed visits, care packages, and funding rules. You can manage payers and funders, set pay and invoice rates, run billing periods, and export invoices — all without manual spreadsheet work.

Question 15

Can multiple team members access the same account?

Accepted Answer

Yes. Onarvo supports role-based access with Owner, Admin, and Member roles. Owners and Admins can manage settings, modules, and team permissions. Members see only what they need. You can control which modules each user can access.

Plans built around your organisation

Starter

Professional

Enterprise

What shapes your quote

Modules

Users and sites

Implementation

Integrations

Support level

Contract term

Frequently asked questions

Request a quote for your organisation

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