Privacy Policy

Introduction

Onarvo Group (“we,” “our,” or “us”) operates the Onarvo platform, which includes the Onarvo web application and Onarvo Care mobile application (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Our platform includes multiple integrated applications:

• Onarvo Care — Care management and carer mobile application
• Onarvo HR — Human resources management system
• Onarvo CRM — Customer relationship management
• Onarvo Mailbox — Unified communications and email management

We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

Information You Provide

• Account registration information (name, email, password)
• Profile information and employment details
• Content you create, upload, or share through the Services
• Communications with us (support requests, feedback)
• Payment and billing information

Information Collected Automatically

• Device information (type, operating system, browser)
• Usage data (features used, pages visited, timestamps)
• Log data (IP address, access times, referring URLs)
• Location data (for mobile applications, with your consent)

2. How We Use Your Information

• To provide, maintain, and improve our Services
• To process transactions and send related information
• To send administrative notices and updates
• To respond to your comments, questions, and requests
• To monitor and analyse trends, usage, and activities
• To detect, investigate, and prevent security incidents
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under the UK GDPR and EU GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to fulfil our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with applicable laws
• Consent: Where you have given specific consent for processing

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist in operating our Services
• Professional advisers (lawyers, accountants, auditors)
• Law enforcement when required by law
• Other parties with your explicit consent

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access — Request a copy of your personal data
• Rectification — Request correction of inaccurate data
• Erasure — Request deletion of your personal data
• Restriction — Request restriction of processing
• Portability — Request transfer of your data
• Object — Object to processing based on legitimate interests
• Withdraw Consent — Where processing is based on consent

To exercise any of these rights, please contact us at privacy@onarvo.com.

8. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from children.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Cookies and Tracking

Our marketing website uses Plausible Analytics, which is privacy-friendly and does not use cookies. For details on cookies used in our application, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the “Last Updated” date.

12. Supervisory Authority

If you are in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Contact Us