Hosting, support & managed services
UK hosting, monitoring, security patching and a service desk with agreed response times, for the systems we build and the ones you already run.
Go-live is the start of a service, not the end of a project. We host, monitor, patch and improve the systems we deliver, and we can take on support for systems built elsewhere after a short assessment.
Service levels, response times and escalation routes are agreed and written into the contract, and reported on monthly.
What the work covers
UK hosting
Hosting in UK regions on major cloud providers, with backups, environment separation and infrastructure defined as code.
Monitoring and incident response
Uptime, error and performance monitoring with alerting, a documented incident process and post-incident reviews.
Security patching and maintenance
Dependencies and platforms kept current on an agreed schedule, with urgent security fixes applied outside it.
Service desk
A single route for raising issues, with priorities and response times agreed up front and reported against every month.
Continuous improvement
A jointly owned improvement backlog, prioritised against analytics and user feedback rather than a fixed list.
What you receive
- Service level agreement
- Monthly service report
- Runbooks and incident process
- Exit and handover plan
Software we bring to this work
Onarvo HR
Employee records, leave and absence, time and attendance, goals, 360 feedback and HR compliance in one system.
Learn more Health & social careOnarvo Care
Service users, care plans, visit scheduling, carer compliance, incidents and funder billing for care providers.
Learn more Customer & engagementOnarvo CRM
Leads, contacts, pipelines, quotes and invoices with Xero integration, for teams that manage relationships and enquiries.
Learn more Customer & engagementOnarvo Mailbox
A shared inbox that turns emails into tracked tickets with ownership, priorities, templates and response-time reporting.
Learn more Supply chain & logisticsLoaditude
Warehouse and transport operations software: receiving, inventory, kitting, transport management, driver app and client portal.
Visit siteTalk to us about hosting, support & managed services
Tell us what you need to achieve and the constraints you are working within. We will tell you plainly what we can commit to.
What happens next
- A conversation with the people who would deliver the work
- A short written note of scope, approach and assumptions
- A fixed or capped proposal where the scope allows
Existing customer? Contact support